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Aseptic Process Lead
Carlow
Carlow
Quality Engineer
Galway
Galway
Senior Quality Engineer
Galway
Galway
Planner/Scheduler
Cork
Cork
Quality Operations Specialist
Dublin North
Dublin North
Trainer
Dublin
Dublin
Pharmaceutical Consultant RP/RPi
United Kingdom
United Kingdom
Senior R&D Engineer
Galway City
Galway City
Production Operator
Louth
Louth
R&D Manager
Galway
Galway
Project Engineer
Limerick
Limerick
Product Development Engineer
Galway
Galway
Senior Quality Engineer
Dublin
Dublin
Operations Specialist
Louth
Louth
Vigilance Assessor
Dublin
Dublin
Senior Regulatory Affairs Specialist
Westmeath
Westmeath
Distribution Centre Manager
Dublin
Dublin
Maintenance Planner
Carlow
Carlow
Senior QA Associate - Operations
Limerick
Limerick
Associate Global Trade Ops
Dublin
Dublin
C&Q Lead
Tipperary
Tipperary
Microbiology Manager
Dublin
Dublin
Client Project Manager
Louth
Louth
Senior R&D Engineer
Dublin
Dublin
Chemical Engineer
Tipperary
Tipperary
Quality Technician
Dublin
Dublin
Maintenance Engineer
Cork
Cork
Senior R&D Manager/Director
Dublin
Dublin
Quality Engineer
Wexford
Wexford
Engineering Projects Lead
Carlow
Carlow
QC Chemistry Analyst (Shift)
Carlow
Carlow
Senior Validation Engineer
Limerick
Limerick
Facilities Engineer
Carlow
Carlow
R&D Director
Galway
Galway
Manufacturing Specialist
Dublin
Dublin
Senior Mechanical Engineer
Dublin
Dublin
Project Engineer
Clare
Clare
Maintenance Engineer
Carlow
Carlow
Process Engineer
Limerick
Limerick
Product Development Engineer
Galway
Galway
Project Manager - Suite Lead
Tipperary
Tipperary
Senior Validation Engineer
Dublin
Dublin
Senior R&D Engineer
Clare
Clare
Senior R&D Engineer
Galway
Galway
R&D Engineer
Dublin
Dublin
R&D Manager
Galway
Galway
Medical Device Director
Republic of Ireland
Republic of Ireland
Project Process Engineer
Carlow
Carlow
QC Bioassay Analyst (shift)
Carlow
Carlow
Project Engineer
Republic of Ireland
Republic of Ireland
Quality Manager - NPI
Dublin
Dublin
Manufacturing Shift Lead
Donegal
Donegal
Manufacturing Engineer
Galway
Galway
Manufacturing Engineer
Galway
Galway
Technical Transfer Specialist - Remote
Republic of Ireland
Republic of Ireland
Recruitment Consultant
Wexford
Wexford
Quality Engineer
Athlone
Athlone
Quality Systems Manager
Dublin
Dublin
Director of Quality Engineering
Limerick
Limerick
Embedded Software Engineer
Athlone
Athlone
Senior Associate Quality Control
Dublin South
Dublin South
Quality Engineer
Athlone
Athlone
Senior R&D Engineer
Dublin
Dublin
Project Manager - R&D
Galway
Galway
Project Engineer
Limerick
Limerick
Process Support Specialist
Carlow
Carlow
Electronic Design Engineer
Galway
Galway
R&D Director
Galway
Galway
Senior Quality Engineer-Remote
Republic of Ireland
Republic of Ireland
Senior R&D Engineer
Dublin
Dublin
Quality Systems Specialist
Galway
Galway
Validation Engineer
Limerick
Limerick
Manufacturing Engineer
Galway
Galway
Senior R&D Engineer
Dublin
Dublin
EHS Systems Specialist
Carlow
Carlow
Principal QA Associate
Limerick
Limerick
R&D Program Manager
Dublin
Dublin
Lead Maintenance Reliability Engineer
Westmeath
Westmeath
Production Operator
Carlow
Carlow
Senior Electronics Engineer
Dublin
Dublin
Electrical Engineer
Limerick
Limerick
Senior Recruitment Consultant
Republic of Ireland
Republic of Ireland
Senior Quality Engineer
Galway
Galway
Project Engineer
Tipperary
Tipperary
Biomedical Engineer
Dublin
Dublin
Recruitment Consultant
Republic of Ireland
Republic of Ireland
Responsible Person (RP)
Republic of Ireland
Republic of Ireland
Biomedical Engineer
Dublin
Dublin
Senior Process Enginer
Dublin South
Dublin South
Process Development Engineer
Galway
Galway
Process Engineer (Shift)
Carlow
Carlow
Embedded Software Engineer
Dublin
Dublin
Biomedical Engineer
Dublin
Dublin
Senior Technical Writer
Dublin
Dublin
Automation Engineer
Cavan
Cavan
Clean Utilities Engineer
Carlow
Carlow
Quality Validation Engineer
Limerick
Limerick
Production Operator
Carlow
Carlow
Product Development Engineer
Galway
Galway
Clean Utilities Engineer
Carlow
Carlow
Senior R&D Engineer
Dublin
Dublin
CQV Lead
Tipperary
Tipperary
Project Engineer
Carlow
Carlow
EHS Systems Specialist
Dublin
Dublin
Senior R&D Engineer
Galway
Galway
QA Associate Specialist
Carlow
Carlow
Senior Regulatory Affairs
Galway
Galway
Project Manager
Limerick
Limerick
Quality Technician
Carlow
Carlow
Principal Process Equipment Engineer
Dublin South
Dublin South
QA Associate - Materials Management
Limerick
Limerick
Principal R&D Engineer
Galway
Galway
Technical Transfer Specialist - Remote
Republic of Ireland
Republic of Ireland
Product Development Engineer
Dublin
Dublin
R&D Director
Galway
Galway
Quality Manager
Clare
Clare
Head of R&D
Galway
Galway
R&D Manager
Galway
Galway
Associate Quality Specialist
Tipperary
Tipperary
Maintenance CMMS Engineer
Tipperary
Tipperary
Quality Manager - NPI
Dublin
Dublin
Quality Manager
Dublin
Dublin
Lab Systems Specialist
Tipperary
Tipperary
Senior Validation Engineer
Limerick
Limerick
Engineering Shift Technician
Dublin
Dublin
Facilities Engineer
Carlow
Carlow
Validation Engineer
Carlow
Carlow
Senior EHS Specialist
Louth
Louth
QC Laboratory Technician
Carlow
Carlow
Senior Quality Engineer
Limerick
Limerick
Manufacturing Engineer
Limerick
Limerick
Senior HVAC Engineer
Dublin
Dublin
Product Development Engineer
Galway
Galway
E&I Turnover Engineer
Carlow
Carlow
Clinical Affairs Manager
Galway
Galway
Process Support Specialist
Carlow
Carlow
Senior Engineering Manager
Limerick
Limerick
Analytical Chemist
Tipperary
Tipperary
Senior Quality Engineer
Galway
Galway
Manufacturing Technician
Clare
Clare
Process Engineer
Cork
Cork
Senior R&D Project Manager
Galway
Galway
R&D Director
Galway
Galway
Senior Manufacting Engineer
Republic of Ireland
Republic of Ireland
Senior Electronic Engineer
Dublin
Dublin
Senior Mechanical Engineer
Dublin
Dublin
Quality Specialist
Tipperary
Tipperary
Embedded Software Engineer
Dublin
Dublin
Maintenance Reliability Engineer
Tipperary
Tipperary
Digital Lab Records Specialist
Tipperary
Tipperary
Senior Electrical Engineer
Galway
Galway
Quality Manager
Dublin
Dublin
Senior R&D Engineer
Galway
Galway
Senior R&D Engineer-New Product Deve
Westmeath
Westmeath
Associate Quality Specialist
Tipperary
Tipperary
Suite Team Delivery Lead
Tipperary
Tipperary
Quality Technician
Dublin
Dublin
Aseptic Process Owner Lead
Dublin
Dublin
Maintenance CMMS Engineer
Tipperary
Tipperary
Quality Systems Enginer
Dublin
Dublin
Lead Maintenance Reliability Engineer
Westmeath
Westmeath
Principal R&D Engineer
Dublin
Dublin
Engineering Manager
Clare
Clare
Senior QC Associate
Dublin
Dublin
Process Engineer
Galway
Galway
EHS Project Lead
Cavan
Cavan
Senior Electronic Engineer
Dublin
Dublin
Senior Quality Engineer
Dublin
Dublin
Engineering Business Manager
Dublin
Dublin
Pharmacovigilance Manager (Remote)
Republic of Ireland
Republic of Ireland
Lead Maintenance Reliability Engineer
Westmeath
Westmeath
Sourcing Specialist
Tipperary
Tipperary
Senior Quality Engineer
Dublin
Dublin
Senior Quality Engineer
Galway
Galway
Packaging Engineer
Dublin
Dublin
Electrical Engineer
Cork
Cork
Senior Quality Engineer
Dublin
Dublin
Senior Validation Engineer
Dublin
Dublin
Senior Operations Manager
Tipperary
Tipperary
Validation Engineer
Cork
Cork
Principal R&D Engineer
Dublin
Dublin
Biomedical Engineer
Dublin
Dublin
Program Manager
Cork
Cork
Principal R&D Engineer
Galway
Galway
R&D Manager
Galway
Galway
R&D Senior Program Manager
Galway
Galway
Senior R&D Engineer
Clare
Clare
Product Development Engineer
Galway
Galway
Biomedical Engineer
Dublin
Dublin
E&I Turnover Engineer
Carlow
Carlow
Senior Recruitment Consultant
Republic of Ireland
Republic of Ireland
Process Support Specialist
Carlow
Carlow
Change Control Coordinator
Carlow
Carlow
Strategic Automation Lead
Waterford
Waterford
Senior QC 24/7 Shift
Dublin
Dublin
Specialist Operations Engineer
Tipperary
Tipperary
Quality Engineer
Galway
Galway
Manufacturing Engineer
Wexford
Wexford
Senior Quality Engineer
Dublin
Dublin
Senior R&D Engineer
Galway
Galway
Consultant
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Other similar job titles you may be intertested in include:
Supplier Quality Engineer
Design Assurance
Senior Quality Engineer
QA Engineer
Lead Quality Engineer
Quality Systems Engineer
Please view a sample career profile in the box below
or click here to browse all open vacancies
Customer Complaints Career Profile
Customer Complaints
Customer Complaints act as the primary contact for Surgical Customers and Sales Representatives registering confidential complaints and/or product dissatisfaction and will receive, answer and document customer complaints, telephone or written, on all products and enter complaint information as required into an electronic complaint handling system and ensure our client is positioned at all times as a key preferred supplier within the medical devices space.
Role/Responsibilities
- Receive and log product complaints from a variety of sources
- Document and coordinate the investigation of product performance issues within EMEA
- Coordinate and/or perform complaint investigation, ensure related follow-up activities and document investigation findings and results
- Provide support on failure evaluation of returned products
- Follow up on outstanding evaluations to ensure timeliness and regulatory compliance
- Under limited supervision draft responses to specific product complaint and vigilance report queries from Competent Authorities
- Monitor customer complaints and provide immediate feedback to concerned personnel when critical issue is detected
- Maintain complaint tracking system
- Prepare complaint trending reports
- attend/facilitate meetings to resolve Customer Complaints
- Ensure effective CAPA is taken to help prevent reoccurrence
- Responsible for supporting field actions and other post market compliance issues as assigned
- Provide support for the risk management process and provision of complaint data to risk management groups
- Support other activities in the post-market surveillance system as it develops
Skills/Experience
- Engineering/Science qualification with 2/3 years of working within complaints in a medical device environment
- 2/3 years experience in vigilance reporting - essential
- Excellent technical writing experience within a medical device environment - essential
- Good knowledge of the Medical Device Directive and familiarity with its transposition into national legislations within Europe as it affects complaint management
- Good working knowledge of the Quality System Regulations as they pertain to customer complaints
- Experience with bio-hazard management/contamination control preferred
- Attention to detail and accuracy - essential
- Ability to work well under deadlines and pressure
- Problem solving skills for developing creative solutions and meeting objectives are required
- Skills that enable coordination of data, including MS-Office (primarily PowerPoint, Word, MD Project, Outlook and Excel)
- Excellent analytical ability
- The ability to prioritize tasks and be able to manage several projects and tasks simultaneously and the ability to interface with all levels of management.
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Life Science Recruitment | Tel:+353 1 685 4848 | Fax: +353 (0)1 443 05 24 | Email: [email protected] | Copyright © 2021 Life Science Recruitment Ltd
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Life Science Recruitment | Tel:+353 1 685 4848 | Fax: +353 (0)1 443 05 24 | Email: [email protected] | Copyright © 2021 Life Science Recruitment Ltd
This site uses cookies. More information on cookies can be found in our Privacy Policy | Terms of Use | Registered as a private limited company. No: 445328
Valid XHTML - CSS