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Customer Services Manager Medical Devices

Reference:AEHT-412053 Location: Galway
Qualification:DegreeExperience:5-7 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Customer Services Mgr, BD Manager

Customer Services Manager Medical Devices
Our Galway based client is currently recruiting for a Customer Services Manager to join their team on a permanent basis. The ideal candidate will have strong people management skills, excellent customer service experience and have experience working in the medical device industry.

• Work with the management team to instil customer advocacy within the company
• Develop the Customer Service function to provide outstanding customer service & support to our global customer base
• Develop and install systems and processes within the group and ensure these systems and processes are documented, understood and implemented on an ongoing basis
• Communicate with customers and other company functions such as Sales, Quality, Engineering & Production to fully understand customer requirements
• Serve as the voice of the customer during meetings and interactions with other departments
• Have ownership for the Demand cycle of S&OP process and ultimately the site Budget annually
• Manage the Weekly / Monthly and Quarterly LBE process
• Provide the organisation with the latest market intelligence on changes in demand in a timely manner to enable the business to make the necessary operational decisions
• Support the Month end reporting process through provision of financial and root cause information
• Customer Service will cover but not be limited to the following areas:
o Forecasting, Order management, Order coverage, Point contact for all customer queries and requests for information and customer stock management processes
• Manage all opportunities from DV stage through to end of life
• Manage the RFQ process for the site
• Provide leadership to Customer Services Team members including guidance, prioritization, training and support for daily activities
• Develop appropriate KPIs to measure success
• Drive team performance towards key metric targets

• 5 years’ experience in a customer service/support role
• Experience in a leadership / management role is a distinct advantage
• Experience in manufacturing, preferably medical devices, including leadership responsibilities with increasing responsibility in technical/customer related fields
• Ability to interface with customers, problem solve and drive solutions to meet customer requirements and company’s financial target
• Rational thinker: good business judgment even under stressful customer engagements
• Excellent presentation skills and ability to communicate business cases and technical information to all levels of an organization
• Degree in business, Engineering or other relevant field is desirable
• Excel proficiency would be an advantage

If you would like further Information you can contact the recruiter directly:

Sinead Cullen | Tel: +353 (0) 1 507 9252