CMS Associate (Italian & Romanian) (LOA008341)

The Customer Meeting Services (CMS) team support the company’s meeting owners throughout Europe, Russia, Ukraine & Turkey with meeting planning & oversight, contract & payment execution and transfer of value (TOV) data collection to enable compliance with the EFPIA Disclosure Code. CMS teams locally provide support for Meetings Oversight, while the CMS teams located in the GBS complete Health Care Provider (HCP) contracting, payment, expense reimbursement compliance & technical support.


The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional as well as the internal affiliate business partner.

• Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCP’s and internal business partners
• Provide excellent customer experience through the end to end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
• Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
• Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCP’s
• Ensure compliance with data capture requirements to support the TOV Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication
• Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
• Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
• Support the overall CMS team by demonstrating flexibility in providing cover for team members and training of new team members

• Ability to handle complexity and utilize analytical skills, with attention to detail
• Ability to proactively & effectively analyse & resolve problems
• Ability to effectively prioritize and complete key tasks and deliverables
• Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
• Ability to work in local/regional/global team environment and communicate effectively with both internal business partners of all levels & disciplines as well as external BPO/Meeting Planning company team members

• Experience in Sales Force, SAP P2P module, MS Office
• Experience with Contracting systems an advantage

• 2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage
• Associates Degree (or equivalent work experience)
• Native Italian with Fluency in Romanian & English language