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Sinead Cullen
Life Science

01 507 9252
[email protected]
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Details

Customer Excellence & Medical Solution Associate-Fluent German


Reference:SCAIXE-412704 Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Medical Information, Medical Information Associate

Customer Excellence & Medical Solution Associate-Fluent German
Our client, a global pharma company are currently recruiting a Customer Excellence and Medical Solution Associate to join their Medical Information team on a permanent basis. Fluency in German and English is essential for this role.

Responsibilities:

  • Handle calls requesting product information from Health Care Professionals (HCPs) and other customers
  • Handle customers’ queries by providing balanced, accurate and non-promotional information in a courteous, professional manner with predefined answers/resources
  • Identify queries containing either adverse events or product quality complaints, handle and document these in accordance with the appropriate operating procedures
  • Accurately record all medical and pharmaceutical communication transactions into the appropriate database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices
  • Support the organisation with the maintenance of the knowledge database
  • Facilitate fulfilment of customers’ requests
  • Escalate all enquiries without predefined answers according to defined processes
  • Utilize computer technology to handle high call volumes
  • Ensure optimal customer satisfaction
Requirements:
  • Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies
  • Fluency in German and English
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Excellent written skills to succinctly, accurately and objectively respond to customers queries
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Proactive, analytical and pragmatic approach to problem solving
  • Able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards
  • Good time management skills
  • Effective prioritization showing ability to be flexible whilst meeting customer needs and managing their expectations
  • Proficient computer skills
  • Knowledge of customer center or medical information operational experience
  • Project management experience would be an advantage
For more information please contact Sinéad Cullen on +353879500821 or [email protected]