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Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Customer Meeting Services Associate, Fluent Dutch

Reference:POR516408 Location: Cork
Qualification:DegreeExperience:2-3 Years
Job Type:PermanentSalary: Not Disclosed

A Dutch speaking Customer Meeting Services (CMS) is required to join a leading global pharmaceutical business based in Cork. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops, and delivers medicines that help people live longer, healthier and more active lives.

The role

The primary role of the CMS Associate is to provide excellent contracting and payment support to the external Healthcare Professional (HCP) as well as the internal business partner.

    • Be seen as a “go-to” information resource for Contracting to Pay queries both from external HCPs and internal business partners.
    • Provide excellent customer experience through the end-to-end coordination & execution of the Contract to Pay process in a compliant manner. This includes the pre-contracting data management for the Healthcare Professional.
    • Ensure efficient and effective issue resolution across the Contract to Pay process including the pre-contract data management aspects.
    • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs.
    • Monitor daily operational dashboard to ensure compliance with pre-defined SLAs
    • Support global/regional CMS projects with focus on the Contract to Pay process & pre-contracting data management
The Person
    • 2-3 years’ customer facing experience with excellent communications & compliance skills. Legal/Contracting/Travel & Meetings support experience an advantage.
    • Bachelor’s Degree
    • Fluency in Dutch and English is a requirement
    • Fluency in French and/or another European language an advantage
    • Experience in Sales Force, SAP P2P module, MS Office is preferred
    • Experience with Contracting systems an advantage
For further details please contact; Paula O’Reilly on 087 7094141 or send CV in confidence to [email protected]