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Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Customer Meetings Services Associate

Reference:POR/101040 Location: Cork
Qualification:DegreeExperience:3-4 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Business Analyst

A Customer Meeting Services (CMS) Associate or Senior Associate is required to join a leading global pharmaceutical business based in Cork. This is an opportunity to join a vibrant Customer Meeting Services (CMS) team which supports meeting owners on an international basis with meeting planning & oversight, contract & payment execution and data collection. The Associate / Senior Associate – CMS will work cross-functionally and have regular interaction with key business partners, along with other key connected functions. This role will also support CMS Operational activities, including Contract to Pay activities for external Healthcare Professionals as well as the internal affiliate business partner.

The key activities supported by the team include:

    • Gain experience and build knowledge on CMS Operational Activities through execution of HCP contract to pay processes.This includes, managing daily operational dashboard to ensure compliance with pre-defined SLAs, issue resolution & ensuring effective distribution of the dashboard across the team
    • Ensure adherence to Anti-Corruption requirements when interacting with and engaging HCPs
    • Ensure compliance with data capture requirements to support the Disclosure requirements, which may include supporting data correction and reporting queries from Global Transparency team pre or post publication.
    • Lead medium sized projects, or workstreams within larger projects in line with the strategic priorities of CMS.
    • Create, deliver and support end user training on new functionality or frequently asked questions, including updates to reference documents, job aids and SOPs
    • Support with system development, bug fixes and technical enhancements, through creation of user stories, end user testing and engagement with key stakeholders across the SME and IT groups
    • Design, validate & deliver business processes, through multiple media – including process mapping, Swimlane creation, PowerPoint summary and formal documentation

The Person
    • Bachelor’s Degree
    • 3+ years’ relevant experience
    • Another European language an advantage
    • IT, Project Management or Training qualification would be an advantage
    • Ability to handle complexity and utilize analytical skills, with attention to detail
    • Ability to proactively & effectively analyse & resolve problems
    • Ability to effectively prioritize and complete key tasks and deliverables
    • Experience working with the following systems would be an advantage: Salesforce, SAP, MS Office, MS Project & Visio, Jira.

For further details please contact; Paula O’Reilly on 087 7094141 or send CV in confidence to [email protected]