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Contact Info
Rachel Kent
Life Science

+353 87 427 8808
[email protected]
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Details

Customer Service Planner


Reference:RK2246 Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:Fixed Term ContractSalary: Not Disclosed
May be suitable for: Planner

Customer Service Planner
RK2246
Contract – 12 months
Cork


We’re currently recruiting for an exciting opportunity with an award-winning Pharmaceutical organization based in Cork. This is an excellent position for anyone who is looking to join a leading multinational who are one of the best at what they do.


Duties

• Be responsible for providing service to a group of Global Markets for the Joints Business Group, across instruments, replenishment and investment.

• Deliver effective and efficient solutions for global markets, working with business partners to ensure world-class service levels and supply chain performance.

• Timely and accurate entry of Sales orders in line with Global Supply Commit Process.

• Responsible for governing Global Supply Commit process in line with market allocation plans.

• Expediting back orders and backlogs

• Coordination of priority allocations to customers

• Managing orders and maintaining customer data within the sales order system

• Resolving sales, delivery, or technical issues promptly and accurately

• Ensure planned kit requirements and supplemental order processes are completed accurately and in line with global planning

• Work with warehouse to manage stock queries, expedite outbound/inbound deliveries and coordinate activity between markets

• Investigate and root-cause critical supply issues and communicate updates on resolution dates

• Inventory management in line with agreed GSC targets and processes

• Drive for continuous improvement to enhance service and implement lean process improvements.

• Coordinate the implementation of New Product Introductions/ Rationalization plans with OUS Markets in line with commercial and project teams.

• Lead market service reviews and performance analysis with a view to improving service.

•Represent market supply needs and challenges within the Sales & Operations Planning process.

• Proactively manage KPI’s, including OTIF, back-order metrics and ad-hoc process improvement metrics.


Education & Experience

  • Bachelor’s degree in relevant field
  • 2 years’ experience in similar Supply Chain Planning roles
  • Market communications and stakeholder management is key for this role

If interested in this posting please feel free to contact Rachel Kent on +353 (0)87 427 8808 or [email protected] for further information.