I'm looking for...

Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or download another web browser.
A list of the most popular web browsers can be found below. Just click on the icons to get to the download page.

Google Chrome
Internet Explorer
Mozilla Firefox

Your browser will need to close to complete the installation and you will need to manually reload the site when finished
Contact Info
Sinead Cullen
Life Science

01 507 9252
[email protected]
Connect with me on
R&D Engineer
Limerick City
R&D Manager
C&Q Engineer
Senior R&D Engineer
Limerick City
Senior Planner
Qualified Person
Quality Engineer
Head of R&D
Process Engineer
eClinical Project Coordinator
Republic of Ireland
Project Manager
Business Program Lead - Remote
Republic of Ireland
Clinical Research Associate (CRA)
Republic of Ireland
QC Scientist
Project Engineer
Project Engineer
QA Manager
R&D Manager
eClinical Project Manager
Republic of Ireland
Technical Writer
Validation Lead
Process Engineer
Dublin North
Apply for this job






Salary Expectations:



Current Location:

Notice Period:

Write here your cover note:

If you would like us to create a jobseeker account for you, giving you access to
account management, job alerts and one-click applications, then please tick this box

If you are having difficulty you can always email your cv to [email protected]

Digital Solutions Agent

Reference:SCANAO-507775 Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed

Digital Solutions Agent
Our client a global pharma organisation are currently recruiting for a Digital Solutions Agent to join their team on a permanent basis. As Digital Solutions Agent you will to provide accurate, professional and timely answers to patients, Health Care Providers (HCPs) and other customers.


  • Answering requests from predominantly patients but also HCPs on technical issues relating to medicines or device use compliantly
  • Following business procedures including adverse events and product quality complaints reporting to ensure regulatory compliance
  • Documenting all customer interactions in the appropriate Customer Relationship Management (CRM) systems
  • Following the local affiliate process of product complaints reporting, follow up & closure that is aligned with Regulatory and Corporate requirements
  • Document all connected care related complaints steps in Trackwise system
  • Ensure immediate notification of Affiliate Responsible Complaint Person/ Affiliate Responsible Quality Person where applicable as per local process
  • Answer all contacts in a courteous, professional manner using predefined balanced, accurate and non-promotional answers/resources and knowledge systems
  • Facilitate fulfilment of customers’ requests including materials under distributing Copyright protected materials in a compliant manner
  • Escalate all Medical Information requests without predefined answers according to defined business processes and service standards
  • Ensure optimal customer experience for all customer contacts using advanced customer interaction skills in conjunction with excellent technological solutions skills.

  • Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field
  • Experience of service/contact centre or medical information operations an advantage
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good written skills to succinctly, accurately and objectively respond to customers queries
  • Effective prioritization yet able to respond flexibly and empathetically to customer needs, managing their expectations effectively
  • Proactive, analytical and pragmatic approach to problem solving
  • Excellent time management skills: able to work under pressure, juggling short deadlines, multiple priorities and concern for maintaining standards
  • Experience of software packages such as Word, Excel and Outlook and experience is using database systems
  • Project management experience would be an advantage