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Contact Info
Sinead Cullen
Life Science

01 507 9252
[email protected]
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Details

Fluent Norwegian Medical Information Analyst


Reference:SCAPUA-048675 Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed

Fluent Norwegian Medical Information Analyst
Our client, a global pharmaceutical organisation are currently recruiting for a Medical Information Analyst to join their team on a permanent basis. As Medical Information Analyst you will provide accurate & efficient Medical Information support to Healthcare professionals, patients and other customers. You must be a fluent Norwegian & English speaker to apply for this opportunity.

Responsibilities

  • Manage customer queries regarding products & medical devices from healthcare professionals, patients and other customers in a courteous & professional manner
  • Record all customer queries in the medical information database in a concise, thorough, and accurate manner in line with Good Documentation Practices
  • Identify customer queries containing either Adverse Events/Product Quality Complaints and handle those in accordance with appropriate operating procedures
  • Support global/regional Medical Information projects with a key focus on excellence & knowledge, efficiency & customer experience
  • Support the overall Medical Information team by demonstrating flexibility in providing cover for team members and training of new team members
  • Ensure optimal Customer satisfaction
Requirements
  • Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Fluency in English & Norwegian language
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good time management skills
  • Excellent written skills to succinctly, accurately and objectively respond to customer queries