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Contact Info
Karen Shiel
Life Science

+353 1 5079256
karen.shiel@lifescience.ie
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Details

Key Account Manager


Reference:KS/AIRI-104682 Location: Dublin
Qualification:DegreeExperience:4-5 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Account Manager, BD Manager, Sales Manager

Our client is a well-established organisation based in Dublin. This role ensures that interaction with our clients Key Accounts is collaborative in nature and grows their lifetime value in terms of agreed targets. This will be accomplished by understanding and anticipating the current and future business needs of the key accounts across different customer segments in Ireland (Pharmacy, Ophthalmology, Optics & other HCP’s (e.g. Gastro Intestinal Consultants). The KAM will communicate these across the organisation or with the key people, presenting technical and business solutions to meet those needs. They will be the account lead for large multiples and key customers in Ireland. The role will deal with both head office and regional based leads in each account. A strong backround in Nutrional & Opthalmology sales would be highly beneficial.

Role/Responsibilities:
• Serve as the link of communication between key customers & internal teams
• Working very closely with the National Sales manager and the sales team for both of our clients sales teams in Ireland (10 salespeople and 1 NSM)
• Developing strong trust and long-term relationships with a portfolio of key customers/key people.
• Ability to build strong internal relationships with key stakeholders in support of the Sales Plan (marketing/commercial/finance/NPD)
• Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
• Ensure the correct products and services are delivered to customers in a timely manner
• Address any quality issues as required
• Identify and implement process improvement
• Understanding structural and policy changes at our key accounts
• Devising strategies, recommendations and briefing documents for working with these key accounts.
• Attention to detail is a must with an ability to summarise and communicate the outputs of complex and lengthy documents
• Agility to work across a broad portfolio of products with multiple stakeholders.
• Understand the key drivers behind our business with the key accounts and key people; be able to identify and examine issues with KPIs and bring these to the attention of the key accounts or the appropriate internal team
• Be inquisitive about how the key accounts/key people operate; work at identifying any needs outside of current product offering and flag these with team management and other relevant internal departments.
• Work with the key account/person to compile specific marketing collateral as required.
• Flexible attitude to work at individual store level as well as Head Office for these key accounts.
• Train key account staff to help them understand, promote and sell products.
• Act as a strong customer advocate within enterprise to ensure that all internal stakeholders understand the key challenges in the marketplace
• Identify and understand the decision-making process within each account to ensure our engagement strategy identifies and builds relationships with all key decision makers and influencers.
• Engage through all levels and functions to develop key account relationships.
• Flexible attitude to working hours and willingness to travel across Ireland (75% of time on the road).

Education/Qualifications:
• Business or Science related third level qualification required
• Professional qualifications and memberships desirable
• 5+ years’ experience in a related area is required
• Experience in account management is desirable
• Ability to take on challenging product knowledge for a broad and diverse portfolio
• Ability to influence and lead others without direct-line management responsibility
• Energy, resilience and enthusiasm is a key advantage in this role
• Customer focused
• High attention to detail
• Ability to work well on one’s own initiative and as part of a cross functional team
• Communication and interpersonal skills -comfortable and capable of communicating with all levels within and outside the business both written and verbal with a high level of professionalism.
• Organisational skills - self-motivated and able to demonstrate strong organisation and prioritisation skills in a sales & relationship management environment.
• Personal Effectiveness - must be able to work under pressure and autonomously; successfully manage a very diverse & demanding workload.
• Strong technical and computer literacy; skilled in the use of tools such as Word, PowerPoint, Outlook and Excel.

If you would like further Information you can contact the recruiter directly:

Karen Shiel | Tel: +353 (0) 1 5079256