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Contact Info
Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Details

Medical Information Agent Fluent French


Reference:POR/FrMedInf22 Location: Cork
Qualification:DegreeExperience:0-1 Years
Job Type:PermanentSalary: Not Disclosed

A Medical Information Agent with fluent French is required to join a leading global pharmaceutical business based in Cork. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops, and delivers medicines that help people live longer, healthier and more active lives.


The role

The role of the Medical Information Agent is to provide accurate, professional and timely answers to patients, Health Care Providers (HCPs) and other customers. The Agent is responsible for:

  • Handle requests about medicines or devices from the general public, HCPs or sales/medical representatives on frequently asked questions or technical issues.
  • Answer all contacts in a courteous, professional manner using predefined balanced, accurate and non-promotional answers/resources and knowledge systems.
  • Follow defined procedures for adverse events or product quality complaints identification and reporting to defined quality standards.
  • Accurately record all customer transactions into MI CRM or Quality Management databases to agreed quality standards: documentation must be concise, thorough, and accurate in accordance with Good Documentation Practices.
  • Facilitate fulfilment of customers’ requests including materials under distributing Copyright protected materials in a compliant manner.
  • Escalate all MI requests without predefined answers according to defined business processes and service standards.
  • Ensure optimal customer experience (CX) for all customer contacts using advanced customer interaction skills in conjunction with excellent technological solutions skills.

The Person

  • Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
  • Experience of service/contact center or medical information operations an advantage.
  • Fluency in English and French is essential for this role.
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.

For further details please contact; Paula O’Reilly on 087 7094141 or send CV in confidence to [email protected]