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Contact Info
Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Medical Information Agent, Fluent French & Arabic

Reference:POR514134D Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Medical Advisor

A Digital Solution Agent with fluency in French & Arabic is required to join the medical information team of a leading global pharmaceutical business based in Cork. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops, and delivers medicines that help people live longer, healthier and more active lives.

The role of the Digital Solutions Agent is to provide accurate, professional and timely answers to patients, Health Care Providers (HCPs) and other customers.

The Agent is responsible for:

    • Answering requests from predominantly patients but also HCPs on technical issues relating to medicines or device use compliantly
    • Following business procedures including adverse events and product quality complaints reporting to ensure regulatory compliance
    • Documenting all customer interactions in the appropriate Customer Relationship Management (CRM) systems.
    • Following the local affiliate process of product complaints reporting, follow up & closure that is aligned with Regulatory and Corporate requirements.
    • Documenting all connected care related complaints steps in Trackwise system.
    • Ensuring immediate notification of Affiliate Responsible Complaint Person/ Affiliate Responsible Quality Person where applicable as per local process.
    • The Digital Solutions Agent combines scientific knowledge and communication expertise to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhance patient care and advance the quality and transparency of research.

Minimum Qualification Requirements:
    • Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
    • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field.
    • Experience of service/contact center or medical information operations an advantage.
    • Native French with fluency in Arabic and English or Native Arabic with fluency in French and English is essential for this role.

For further details please contact; Paula O’Reilly on 087 7094141 or send CV in confidence to [email protected]