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Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Quality Engineer
Principal R&D Engineer
Dublin Greater
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Dublin North
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Republic of Ireland
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Medical Information Agent French & Dutch

Reference:POR687352 Location: Cork
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed

A Medical Information Agent with fluency in French, Dutch and English is required to join a multi-lingual clinical trial team based in Cork in Ireland. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops and delivers medicines that help people live longer, healthier and more active lives. The role of the Medical Information Agent is to support Medical Information Services in Europe. The Medical Information Agent is responsible for professionally responding to medical/pharmaceutical inquiries from Health Care Providers (HCP), patients and other customers. The Agent is also responsible for documenting all customer interactions in the appropriate computer system.

The Role

  • Handle calls requesting product information from HCPs and the general public.
  • Answer calls in a courteous, professional manner with predefined answers/resources.
  • Handle queries from customers by providing balanced, accurate and non-promotional information.
  • Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate procedures.
  • Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
  • Escalate all enquiries without predefined answers according to defined processes.:
  • Share effective methods and practices with colleagues in order to satisfy customer needs and provide input/feedback to continuously improve daily processes.
  • Maintain and enhance product and organizational knowledge.
  • Support organizational changes. Demonstrate flexibility in providing coverage and/or availability for the front line via scheduling adjustments for unexpected absences, events, or call volume variances.

The Person

  • Fluency in English, French andDutch is essential.
  • Bachelor´s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or relevant equivalent business experience. Business experience such as medical sales representative will also be considered
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Good written skills to succinctly, accurately and objectively respond to customers queries
  • Experience of software packages such as Word, Excel and Outlook
  • Knowledge of service center or medical information operational experience is preferred
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field is preferred