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Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Medical Information Analyst, Fluent French

Reference:POR400645 Location: Cork
Qualification:DegreeExperience:2-3 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Medical Information

A Medical Information Analyst with Fluent French language is required to join a leading global pharmaceutical business based in Cork. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops, and delivers medicines that help people live longer, healthier and more active lives. The analyst is responsible for:

    • Responding professionally to medical/pharmaceutical inquiries from Health Care Providers (HCPs), patients and other customers.
    • Documenting all customer interactions in the appropriate computer system.
The Role
    • Handle calls requesting product information from HCPs and other customers.
    • Answer calls in a courteous, professional manner with predefined answers/resources.
    • Handle of queries from patients by providing balanced, accurate and non-promotional information.
    • Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures.
    • Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
The Person
    • Native French speaker with fluency in English is a requirement for this role.
    • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
    • Sound background to understand national health care systems and organizational hierarchies.
    • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
    • Excellent written skills to succinctly, accurately and objectively respond to customers queries.
    • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively.

For further details please contact; Paula O’Reilly on 087 7094141 or send CV in confidence to [email protected]