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Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Details

Medical Information Associate


Reference:POR/810420D Location: Cork
Qualification:DegreeExperience:2-3 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Medical Information Associate

A Customer Excellence & Medical Solution Associate / Senior Associate with Native Dutch and French and fluent English is required to join a leading global pharmaceutical business based in Cork with hybrid working. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops, and delivers medicines that help people live longer, healthier and more active lives.

The Role

  • Provide a timely, professional and quality response to medical/pharmaceutical inquiries from customer (e.g. healthcare professionals, patients).
  • Align to the standards and with a focus on customer experience
  • Document all customer interactions (including enquiries, Product Complaints and Adverse Events) in the appropriate computer systems, following the appropriate business procedures to ensure regulatory compliance.
  • Ensure immediate notification of Affiliate Responsible Complaint Person/ Affiliate Responsible Quality Person where applicable as per local process.
  • Process Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors.
  • Answers are provided to unsolicited medical requests from customers via traditional channels (phone/email) and increasingly, virtually. Careful listening to customer needs and a quality response to their inquiry is associated with a positive customer experience
The Person
  • Native French and Dutch and fluency in English is a requirement for this role.
  • Bachelor’s degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies.
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner
  • Excellent written skills to succinctly, accurately and objectively respond to customers queries
  • Able to respond flexibly and empathetically to customer needs, managing their expectations effectively

For further details please contact; Paula O’Reilly on 00 353 (0)87 7094141 or send CV in confidence to [email protected]