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Contact Info
Karen Shiel
Life Science

+353 1 5079256
[email protected]
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Site Services Manager (Biopharma)

Reference:KS/ATHC-758283 Location: Limerick
Qualification:DegreeExperience:4-5 Years
Job Type:PermanentSalary: Not Disclosed

Our client is a leading supplier of lab equipment & consumables to the Pharmaceutical Sector across Ireland. They currently have a requirement for a Site Services Manager on site in a Biopharma in Limerick. This role is multi-disciplinary and underpins the laboratory support operations. The Site Services Manager role directly and indirectly supports Lab Technicians and Material handlers across R&D functions allowing scientists to concentrate on their core role. This role will focus on productivity, staff and client engagement and on the delivery of scientific technical support to our clients customer laboratories and production facility in accordance with Health and Safety and GMP requirements ensuring that a first- class service is delivered. To promote Health and Safety as second nature to all staff at all levels. Ensure the seamless provision of all services and give direction and coordinate activities within your remit on a day-to-day basis. Providing the highest quality, enabling our client’s Biopharma client to carry out their business activities in a safe comfortable, productive and cost- effective environment. This exciting opportunity would ideally suit an individual who seeks an operational management-based role with the opportunity for wider cross-functional working and career progression.


People Management

  • Overall People Management for the services offered.
  • Providing leadership, development, coaching and motivation
  • Strategic workforce planning including resourcing
  • Recruitment and Retention of staff
  • Performance reviews and career development for direct reports
  • Oversight of training and development plans
  • Oversight of implementation of EHS policies and procedures
  • Managing escalated staff counselling and conflict resolution
  • Budget management
  • Lead the team of Material Handlers and Lab associates to ensure all KPI’s are achieved.
  • Project management and scoping of all agreed services related works.
  • Improve and develop current operations to increase effectiveness of all site activities.
  • Be commercially focused and develop new business opportunities and grow the current service offering.
  • Be customer focuses and push for improvements for existing customer requirements.
  • Coordinating technical activities and communicating with customers, laboratory support team and third parties to ensure a professional level of service is provided.
  • Provide key metrics in-line with relevant KPI’s within defined LPS services SOW’s
  • Point of escalation for all LPS operation matters
  • Developing, prioritizing and maintaining business and operational strategies.
  • Liaising with internal VWR teams
  • Ensuring quality standards and procedures are being maintained
  • Audit involvement
  • Oversight of QA incidents and investigations
  • Customer Business/Operational Reviews
  • Manage customer relationships
  • Seeking business opportunities
  • It would be desirable to be in possession of a Pharmaceutical Degree, Science Degree, Business Degree or an equivalent relevant qualification.
  • Leadership and Management Skills (minimum 3-5 years’ experience min)
  • Sound decision making skills
  • Ability to build and maintain effective relationships with internal/ external customers.
  • Excellent negotiation skills/customer facing skills
  • Laboratory Knowledge of research and purchasing processes and procedures, Health and Safety and Good Manufacturing Processes.
  • Solid understanding and experience in shipping, inventory management and/ or purchasing.
  • Ability to self-manage and self-motivate- Forward thinking
  • Able to partner with other teams and suppliers and deliver results in a matrix environment, managing multiple internal and external partners and stakeholders
  • Identifying, implementing and sharing continual improvement processes: Problem Solving
  • Proven ability to take on new activities in an efficient manner and to support and train others to a level of competency consistent with the role.
  • Ability to prioritise tasks and meet deadlines.
  • Proven ability to manage customer’s expectations and provide a professional level of customer service
  • Excellent communicator at all levels and enjoys working as part of a team
  • Proficient in data capture, analysis and reporting utilising various IT systems.
  • Self-motivated, energetic, dependable, honest, and attention to detail

For further details please contact: Karen Shiel on 087 745 2487 or send CV to [email protected]