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Contact Info
Paula O'Reilly
Life Science

+353 1 507 9265
[email protected]
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Details

Swedish Medical Information Analyst


Reference:POR046624 Location: Cork
Qualification:DegreeExperience:3-4 Years
Job Type:PermanentSalary: Not Disclosed

A Swedish speaking Medical Information Analyst is required to join a leading global pharmaceutical business in Cork, Ireland. This is an opportunity to join a vibrant multi-cultural and multi-lingual team where you will play your part in making a difference for people the world over by supporting the business as it discovers, develops and delivers medicines that help people live longer, healthier and more active lives.

The Role

  • Handle calls requesting product information from HCPs and other customers.
  • Answer calls in a courteous, professional manner with predefined answers/resources.
  • Handle of queries from patients by providing balanced, accurate and non-promotional information.
  • Identify queries containing either adverse events or product quality complaints and handle these in accordance with the appropriate operating procedures.
  • Accurately record all medical communication transactions into the medical information database. Documentation is to be concise, thorough, and accurate in accordance with Good Documentation Practices.
  • Support Tier 2 Medical Information organisation with the maintenance of the knowledge database.
  • Facilitate fulfilment of customers’ requests.
  • Escalate all enquiries without predefined answers according to defined processes.
  • Ensure optimal customer satisfaction.

The Person

  • Full fluency in both Swedish and English is essential
  • Bachelor degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline, or relevant equivalent business experience. Business experience such as medical sales representative will also be considered.
  • Sound background to understand national health care systems and organizational hierarchies.
  • Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner.
  • Excellent written skills to succinctly, accurately and objectively respond to customers queries.
  • Experience of software packages such as Word, Excel and Outlook.
  • Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field would be of interest