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Contact Info
Sinead Cullen
Life Science

01 507 9252
[email protected]
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Details

Technical Support Associate Clinical Research/Healthcare Software


Reference:SCAVGC-137410 Location: Dublin
Qualification:DegreeExperience:1-2 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Support Engineer, Technical Support

Technical Support-Clinical Research/Healthcare Software
Our client, a growing, innovative healthcare technology are currently recruiting for a Technical Support-Clinical Research/Healthcare Software. This roles is a customer support focussed and you will be responsible handling customer requests for all elements of the organisations platform. **Shift hours are specifically 5am-2pm.**

Responsibilities

  • Answering customer support phone calls, emails, chats during assigned shift hours
  • Utilize ZenDesk to manage, escalate and resolve issues
  • Effectively communicate resolutions to our Customers
  • Fulfill customer support SLAs and KPIs
  • Build the organisations Knowledgebase articles from a support point of view
  • General administration support to the team
Requirements
  • Degree in related discipline

  • 1-2 years of experience in technology help desk positions
  • Experience with healthcare, mHealth and/or clinical research is desired
  • Intermediate understanding of iPhone and Android devices
  • Intermediate understanding of basic desktop computer usage and browser based software
  • Clinical research and healthcare experience a plus
  • Telehealth experience a plus
  • Ability to communicate, listen, train and teach others with a wide range of technical ability through various mediums including email, phone, video
  • Ability to work independently and responsibly since this is a remote, third shift position
  • Ability to quickly learn and understand technology
  • Ability to quickly learn and understand complex business processes
  • Intermediate software skills include: Microsoft Office, Chrome Web Browser & ZenDesk
  • Effective time management and self-discipline
  • Excellent oral, written and presentation skills
  • Excellent teamwork skills with an ability to get the work done with minimal or no supervision