I'm looking for...
close

Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or download another web browser.
A list of the most popular web browsers can be found below. Just click on the icons to get to the download page.

crome
Google Chrome		 IE
Internet Explorer		 firefox
Mozilla Firefox		 opera
Opera

Your browser will need to close to complete the installation and you will need to manually reload the site when finished
Job Tools
Contact Info
Karen Shiel
Life Science

+353 1 5079256
[email protected]
Connect with me on
Hot Science Jobs
Senior Manufacting Engineer
Republic of Ireland
Injection Molding Engineer
North Leinster
R&D Engineer
Galway
Reliability Engineering Consultant - Rem
Republic of Ireland
Injection Moulding Engineer
Leitrim
Sr Electrical Engineer
Galway
Senior Electronic Engineer - Regulated M
Galway
Clinical Research Associate
Cork
Team Leader - Lab Services
Dublin
R&D Lifecycle Manager
Connaught
Senior Associate Quality Control (Shift)
Dublin
Project Manager - New Product Introducti
Dublin
Operational Excellence Specialist
Cork
Injection Moulding Engineer
Athlone
Health & Safety Specialist
Dublin
Purchasing & Planning Manager
Wexford
Injection Molding Engineer
North Leinster
Senior R&D Engineer
Galway
Senior R&D Engineer
Galway
R&D Manager
Dublin
Senior Technical Transfer Specialist
Cork
Director of Quality Engineering
Limerick
R&D Manager
Galway
Manufacturing Engineer
Galway
Senior R&D Engineer - Sustaining
Galway
Senior R&D Engineer
Galway
Quality Engineer
Galway
Quality Operations Manager
Dublin
Quality Engineer
Galway
Senior Regulatory Affairs Specialist
Athlone
Project Engineer
Limerick
R&D Manager
Connaught
Product Development Technician II
Galway
Quality Manager
Galway
Strategic Automation Lead
Waterford
Pharmacovigilance Manager (Remote)
Republic of Ireland
Regulatory Affairs Maanger
Galway
Software Design Assurance Engineer
Dublin
Customer Services Manager (Pharmaceutica
Dublin
Manufacturing Engineer
Galway
CTO
Dublin
R&D Manager
Athlone
Senior Quality Engineer
Galway
Engineering Business Manager
Dublin
Project Engineer
Clare
Documentation Specialist - Upstream Oper
Dublin
Manufacturing Engineer
Wexford
Product Development Engineer II
Athlone
Project Manager - R&D
Galway
R&D Director
Galway
Senior R&D Engineer - Sustaining
Galway
Design Assurance Engineer
Galway
Senior R&D Engineer
Galway
Product Development Engineer
Galway
R&D Engineer
Galway
Utilities Engineer
Dublin
Product Development Engineer
Dublin
Injection Moulding Engineer
Athlone
R&D Engineer
Galway
Senior R&D Engineer
Dublin
Design Quality Engineer
Galway
Senior Validation Engineer
Dublin
Design Assurance Program Manager
Galway
Product Development Manager
Galway
Senior Quality Engineer
Leitrim
Senior R&D Engineer
Galway
Product Development Engineer
Galway
Project Manager Design Assurance
Galway
Project Manager - R&D
Galway
Process Engineer
Galway
Principal Quality Engineer
Galway
Injection Molding Engineer
North Leinster
Design Assurance Program Manager
Galway
Principal Instrumentation & Calibrat
Limerick
Technical Life Cycle & Engineering M
Galway
Senior QC Associate
Dublin
Senior Quality Engineer
Dublin
R&D Engineer
Galway
Quality Manager - NPI
Dublin
Senior Recruitment Consultant
Republic of Ireland
Mechanical Engineer
Dublin
Technology Transfer Specialist
Meath
R&D Engineer
Galway
Project Manager
Kildare
Sr R&D Manager
Galway
Sourcing Specialist
Tipperary
Senior R&D Engineer
Dublin
Design Assurance Engineer
Galway
R&D Manager
Galway
Shift Technician (Injection Moulding)
Kildare
Senior Regulatory Affairs Specialist
Athlone
Product Development Engineer
Galway
Quality Technical Services Manager - 12
Dublin
Senior Operations Engineer
Galway
Senior Recruitment Consultant
Republic of Ireland
Production Operator
Carlow
Regulatory Affairs Associate
Cork
Calibration Technician
Republic of Ireland
Senior Maintenance Technician
Kilkenny
Biomedical Engineer
Dublin
Lead Chemistry Analyst
Cork
R&D Manager
Athlone
Product Development Engineer
Dublin
Senior R&D Manager
Athlone
Account Manager (Chemicals) - Dublin
Dublin
R&D Engineer
Galway
Clinical Research Associate
Cork
Cleaning Validation Specialist
Cork
R&D Engineer
Galway
National Sales Manager
Dublin
Senior Design Engineer
Dublin
Value Stream Team Leader / Production Su
Wexford
Change Control SME
Cork
Senior Project Engineer
Cavan
Principal R&D Engineer
Galway
Senior R&D Engineer
Galway
E&I Turnover Engineer
Carlow
Quality Engineer
Wexford
Project Engineer
Cork
R&D Engineer
Galway
Senior R&D Engineer
Galway
R&D Engineer
Galway
Senior Quality Engineer
Leitrim
Purchasing & Planning Manager
Wexford
R&D Manager
Galway
Senior Principal Design and Development
Galway
Senior R&D Engineer-New Product Deve
Westmeath
Product Development Engineer II
Athlone
Documentation Specialist
Louth
Principal R&D Engineer
Dublin
Quality Specialist
Clare
R&D Technician II
Galway
Site Microbiologist
Republic of Ireland
Process Chemist
Limerick
Regulatory Affairs Associate
Cork
R&D Engineer
Clare
Quality Engineer
Galway
Principal Software Engineer
Athlone
Director of Regulatory Affairs
Galway
R&D Manager
Connaught
Senior Quality Engineer
Leitrim
Product Development Engineer
Dublin
Engineering Support Specialist
Louth
Senior Operations Engineer
Galway
Principal Engineer
Dublin
Senior Product Development Engineer
Galway
R&D Manager
Connaught
Project Manager
Kildare
Senior Process Engineer
Dublin
R&D Engineer
Dublin
Responsible Person (RP)
Republic of Ireland
Senior Maintenance Technician
Roscommon
Senior Quality Systems Engineer
Galway
R&D Engineer
Dublin
Senior Design Assurance Engineer
Galway
Technical Transfer Specialist - Remote
Republic of Ireland
Senior Regulatory Affairs Specialist
Athlone
Senior Quality Control Associate
Dublin South
Project Manager (hybrid)
Dublin
Senior R&D Engineer
Galway
Senior Quality Engineer
Dublin
Sr R&D Manager
Galway
Senior Electronic Engineer
Dublin
Senior Quality Systems Engineer
Galway
Senior R&D Engineer
Dublin
Senior R&D Engineer
Galway
Quality Assurance Engineer
Longford
Senior Quality Engineer
Dublin
Senior R&D Manager - Lifecycle Manag
Galway
Senior Mechanical Engineer
Dublin
Project Engineer - Senior
Cavan
Senior Regulatroy Affairs Specialsit
Galway
Senior Quality Engineer
Galway
R&D Manager
Galway
Quality Specialist
Clare
R&D Engineer
Galway
Senior Equipment Design Engineer
Dublin
Senior Associate Quality Control
Dublin
R&D Manager
Galway
Senior R&D Engineer
Clare
Senior Project Engineer
Cavan
Senior R&D Engineer
Galway
Product Development Technician II
Galway
QA Manager
Canada
R&D Senior Program Manager
Galway
Regulatory Affairs Specialist
Cork
Production Operator
Meath
Quality Manager
Dublin
CTO
Galway
Quality Technician
Dublin
Senior Regulatory Affairs
Galway
Quality Engineer
Galway
Senior R&D Engineer
Galway
R&D Manager
Connaught
Warehouse Operator
Meath
R&D Director
Galway
Technical Life Cycle & Engineering M
Galway
Cleaning Validation Specialist
Cork
Senior Electronic Engineer
Dublin
Senior Electronics Engineer
Limerick
Senior R&D Manager - Lifecycle Manag
Galway
R&D Director
Galway
QC Bioanalytical Sciences - Senior Assoc
Dublin
Senior Product Development Engineer
Galway
Quality Technician
Dublin
Manufacturing Technician
Clare
Quality Specialist
Tipperary
(Senior) Manufacturing Engineers - Globa
Limerick
Senior Equipment Engineer
Dublin
Principal R&D Engineer
Dublin
Senior Design Engineer
Dublin
Senior Tech Transfer Specialist
Meath
Senior Validation Engineer
Louth
Principal Design and Development Enginee
Galway
QA Engineer
Leitrim
Electronic Engineer
Dublin
Clinical Research Associate
Cork
Operations Engineer
Galway
Project Manager - R&D
Galway
Embedded Software Engineer
Dublin
Senior Design Assurance Engineer
Galway
Apply for this job

Name:

Surname:

Email:

Phone:

Cv:

Salary Expectations:

Education:

Experience:

Current Location:

Notice Period:

Write here your cover note:


If you would like us to create a jobseeker account for you, giving you access to
account management, job alerts and one-click applications, then please tick this box

If you are having difficulty you can always email your cv to [email protected]
Details

Customer Services Manager (Pharmaceutical)


Reference:KS/AHPH-467844 Location: Dublin
Qualification:DegreeExperience:3-4 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Account Manager, Customer Complaints, Customer Master Administrator , Customer Services Mgr

Customer Services Manager (Pharmaceutical)

Our client is a research based pharmaceutical company that develops & distributes novel & effective therapies for patients affected by rare diseases. They have established a new office in Dublin city centre and require a Customer Services Manager who will be on site in this office in Dublin. The person will report to the Head of Customer Service, based in Ireland. The successful person will work together with the local team based in Ireland, local consultants (Quality) and sister company Customer Service teams based in the United Kingdom and / or the European Economic Area.

Role/Responsibilities:

  • Support customer service activities specific for the Irish entity
  • Ensure that targets are met for dealing with enquiries, complaints, orders, etc.
  • Ensure information on customers is kept up to date
  • Support inventory management and reporting

Specific Job duties
  • Support the local and international teams internally, at 3PL’s and at customers .
  • Assist the Supply Chain team with monthly / quarterly / yearly operational activity reports and any relevant information for the preparation of rolling forecasts.
  • Work with the local finance & accounting team in preparing the monthly reports (e.g. purchases, sales).
  • Act as liaison between project teams to obtain significant information as well as answer queries that may arise.
  • Process customer orders (limited number of approved customers) in conjunction with the wider Customer Service team.
  • Support Quality with the (re)qualification of customers.
  • Handling customer enquiries, processing orders, and managing communication with warehouses and suppliers
  • Inventory management, importation and customs clearance procedures

Knowledge/Skills/Experience
  • Degree in Business or Transportation/Logistics Management studies
  • Excellent communication skills
  • Highly motivated, capable of multi-tasking and able to work with minimum supervision
  • Demonstrated analytical abilities
  • Pharmaceutical industry experience (desirable)
  • Previous experience in a customer service role for at least 2 years.
  • Good working knowledge of:
    • Order to cash process
    • Good Distribution Practices requirements

For further information please contact:

Karen Shiel on 087 7452487 or send CV to [email protected]