I'm looking for...
close

Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or download another web browser.
A list of the most popular web browsers can be found below. Just click on the icons to get to the download page.

crome
Google Chrome		 IE
Internet Explorer		 firefox
Mozilla Firefox		 opera
Opera

Your browser will need to close to complete the installation and you will need to manually reload the site when finished
Job Tools
Contact Info
Karen Shiel
Life Science

+353 1 5079256
[email protected]
Connect with me on
Hot Science Jobs
Process Chemist
Limerick
Senior Product Development Engineer
Galway
Quality Assurance Engineer
Longford
Senior R&D Engineer
Galway
Value Stream Team Leader / Production Su
Wexford
Principal Engineer
Dublin
Injection Moulding Engineer
Athlone
Quality Assurance Team Lead
Cork
R&D Manager
Galway
Project Manager
Kildare
Lead Maintenance Reliability Engineer
Westmeath
Principal Instrumentation & Calibrat
Limerick
Senior Regulatory Specialist
Cork
R&D Lifecycle Manager
Connaught
Quality Assurance Team Lead
Cork
(Senior) Manufacturing Engineers - Globa
Limerick
Senior Manufacturing Engineer
Galway
Project Manager - R&D
Galway
Senior Design Engineer
Dublin
Regulatory Affairs Specialist
Cork
Production Operator
Carlow
Technical Transfer Specialist - Remote
Republic of Ireland
Product Development Engineer
Dublin
Validation & Verification Engineer
Dublin
Senior R&D Manager
Athlone
Injection Moulding Engineer
Leitrim
R&D Engineer
Galway
Principal R&D Engineer
Galway
Principal Reliability Engineer
Galway
Senior Design Assurance Engineer
Galway
Senior Electronics Engineer
Dublin
Manufacturing Technician
Clare
R&D Manager
Galway
Principal R&D Engineer
Galway
Senior R&D Engineer
Galway
Research & Develpment Manager
Galway
Quality Assurance Associate
Cork
Senior R&D Engineer
Dublin
Senior Equipment Engineer
Dublin
Pharmacovigilance Manager (Remote)
Republic of Ireland
Senior R&D Engineer
Galway
Project Manager Design Assurance
Galway
Product Development Technician II
Galway
Design Assurance Engineer
Clare
Senior Operations Engineer
Galway
Cleaning Validation Specialist
Cork
Engineering Shift Technician
Dublin
Electronic Engineer
Dublin
Product Development Engineer
Galway
Product Development Engineer II
Athlone
Senior Manufacting Engineer
Republic of Ireland
Application Software Engineer
Galway
Senior Validation Engineer
Louth
Senior Quality Engineer
Dublin
R&D Technician II
Galway
R&D Engineer
Galway
Quality Engineer
Wexford
Product Development Technician II
Galway
Senior R&D Engineer
Galway
Manufacturing Engineer
Galway
Cleaning Validation Specialist
Cork
Injection Molding Engineer
North Leinster
Principal Quality Engineer
Galway
R&D Director
Galway
Project Manager - R&D
Galway
Director Engineering & Supply Chain
Galway
R&D Manager
Galway
Senior Regulatory Affairs Specialist
Athlone
Senior R&D Engineer
Galway
Senior Associate Quality Control (Shift)
Dublin
Electronic Engineering
Dublin
QA Engineer
Leitrim
Quality Engineer
Galway
Senior cGxP Laboratory Technician
Dublin
R&D Manager
Connaught
Senior R&D Engineer
Galway
Senior Process Engineer
Carlow
Senior Recruitment Consultant
Republic of Ireland
Product Development Engineer II
Athlone
Electrical Condition Monitoring Technici
Limerick
Analytical Scientist
Meath
R&D Engineer
Galway
Senior Process Engineer
Galway
R&D Project Manager
Galway
Operations Engineer
Galway
Product Development Engineer
Dublin
Senior Recruitment Consultant
Republic of Ireland
Quality Engineer
Athlone
Electronic Engineer
Dublin
Senior Regulatory Affairs Specialist
Dublin
Quality Specialist
Clare
Senior R&D Engineer
Galway
Senior Principal Design and Development
Galway
Electronic Engineer
Dublin
Senior Quality Engineer
Dublin
Staff Systems Engineer
Limerick
Continuous Improvement Coach
Limerick
Biomedical Engineer
Dublin
Clinical Research Manager
Cork
Senior Recruitment Consultant
Dublin
Documentation Specialist - Upstream Oper
Dublin
R&D Engineer
Galway
Senior R&D Engineer - Sustaining
Galway
Principal R&D Engineer
Galway
Process Development Engineer
Galway
Senior Electronic Engineer
Dublin
R&D Engineer
Dublin
Project Manager
Kildare
Senior Product Development Engineer
Galway
Engineering Business Manager
Dublin
Quality Manager
Dublin
Senior R&D Engineer
Galway
Manufacturing Engineer
Wexford
R&D Director
Galway
Senior Quality Engineer
Dublin
CTO
Dublin
Senior Maintenance Technician
Kilkenny
DeltaV Lead Automation Engineer
Tipperary
Calibration Technician
Republic of Ireland
Principal R&D Engineer
Galway
Quality Assurance Specialist (hybrid)
Dublin
QA Manager
Canada
Senior Engineering Manager
Limerick
Project Engineer
Limerick
Senior Research and Development Engineer
Galway
Sr Electrical Engineer
Galway
National Sales Manager
Dublin
Director of Regulatory Affairs
Galway
Senior R&D Engineer
Dublin
Principal Process Equipment Engineer
Dublin South
Manufacturing Engineer
Cork
Senior R&D Engineer - Sustaining
Galway
QC Bioanalytical Sciences - Senior Assoc
Dublin
Senior Regulatroy Affairs Specialsit
Galway
Engineering Support Specialist
Louth
Quality Specialist
Tipperary
Senior Equipment Design Engineer
Dublin
Lead Chemistry Analyst
Cork
R&D Manager
Athlone
Validation Engineer
Athlone
R&D Engineer
Galway
R&D Manager
Galway
Project Manager (hybrid)
Dublin
Quality Technician
Dublin
Process Engineer
Galway
Quality Engineer
Galway
R&D Manager
Galway
R&D Engineer
Galway
Principal R&D Engineer
Galway
R&D Manager
Athlone
Senior Quality Engineer
Dublin
Quality Specialist
Clare
Quality Technician
Dublin
Senior R&D Engineer
Galway
Senior QA CSQ/CQV Specialist
Republic of Ireland
Quality Systems Manager
Dublin
Senior Clinical Affairs Specialist (Remo
Republic of Ireland
Responsible Person (RP)
Republic of Ireland
R&D Director
Galway
R&D Engineer
Dublin
Senior Quality Engineer
Galway
Quality Engineer
Galway
Sr Electrical Engineer
Galway
Site Microbiologist
Republic of Ireland
R&D Engineer
Galway
Process Engineer
Roscommon
Purchasing & Planning Manager
Wexford
R&D Manager
Connaught
Documentation Specialist
Louth
Electronic Engineer
Dublin
Principal Engineer
Dublin
Strategic Automation Lead
Waterford
Regulatory Specialist
Galway
Project Engineer
Cork
R&D Engineer
Galway
Software Design Assurance Engineer
Dublin
Senior Regulatory Affairs Specialist
Westmeath
Quality Manager
Galway
Senior R&D Manager - Lifecycle Manag
Galway
Senior Regulatory Specialist
Cork
R&D Director
Galway
Senior Quality Engineer
Dublin
Product Development Engineer
Galway
Sr R&D Manager
Galway
Clinical Research Associate
Cork
Advanced Technologies R&D Manager
Clare
Project Manager
Louth
Mechanical Engineer
Dublin
R&D Manager
Dublin
R&D Manager
Connaught
Senior Technical Transfer Specialist
Cork
Materials Controller (Biopharma - Limeri
Limerick
Regulatory Affairs Associate
Cork
Project Engineer
Roscommon
Clinical Research Associate
Cork
R&D Engineer
Galway
Regulatory Associate
Cork
Senior R&D Manager
Athlone
Staff R&D Engineer
Limerick
Product Development Engineer
Galway
Clinical Research Associate
Cork
Quality Engineer
Galway
Principal R&D Engineer
Dublin
Quality Control Analyst (shift)
Carlow
R&D Manager
Connaught
Senior Microbiologist
Dublin
Embedded Software Engineer
Dublin
R&D Engineer
Clare
Senior Associate Quality Control
Dublin
Quality Manager - Medical Devices
Limerick City
Principal R&D Engineer
Dublin
Production Manager
Dublin
Quality Technical Services Manager - 12
Dublin
Technical Marketing Manager
Wexford
Senior R&D Engineer
Galway
Associate Director - Manufacturing &
Limerick
R&D Engineer
Galway
Customer Services Manager (Pharmaceutica
Dublin
Quality Technician
Dublin
Senior R&D Engineer-New Product Deve
Westmeath
Project Manager
Galway
Learning & Performance Training Asso
Dublin
Quality Engineer
Galway
CTO
Galway
Senior Equipment Design Engineer
Dublin
Research & Develpment Manager
Galway
Quality Engineer
Athlone
Design Assurance Program Manager
Galway
Apply for this job

Name:

Surname:

Email:

Phone:

Cv:

Salary Expectations:

Education:

Experience:

Current Location:

Notice Period:

Write here your cover note:


If you would like us to create a jobseeker account for you, giving you access to
account management, job alerts and one-click applications, then please tick this box

If you are having difficulty you can always email your cv to [email protected]
Details

Customer Services Manager (Pharmaceutical)


Reference:KS/AHPH-467844 Location: Dublin
Qualification:DegreeExperience:3-4 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Account Manager, Customer Complaints, Customer Master Administrator , Customer Services Mgr

Customer Services Manager (Pharmaceutical)

Our client is a research based pharmaceutical company that develops & distributes novel & effective therapies for patients affected by rare diseases. They have established a new office in Dublin city centre and require a Customer Services Manager who will be on site in this office in Dublin. The person will report to the Head of Customer Service, based in Ireland. The successful person will work together with the local team based in Ireland, local consultants (Quality) and sister company Customer Service teams based in the United Kingdom and / or the European Economic Area.

Role/Responsibilities:

  • Support customer service activities specific for the Irish entity
  • Ensure that targets are met for dealing with enquiries, complaints, orders, etc.
  • Ensure information on customers is kept up to date
  • Support inventory management and reporting

Specific Job duties
  • Support the local and international teams internally, at 3PL’s and at customers .
  • Assist the Supply Chain team with monthly / quarterly / yearly operational activity reports and any relevant information for the preparation of rolling forecasts.
  • Work with the local finance & accounting team in preparing the monthly reports (e.g. purchases, sales).
  • Act as liaison between project teams to obtain significant information as well as answer queries that may arise.
  • Process customer orders (limited number of approved customers) in conjunction with the wider Customer Service team.
  • Support Quality with the (re)qualification of customers.
  • Handling customer enquiries, processing orders, and managing communication with warehouses and suppliers
  • Inventory management, importation and customs clearance procedures

Knowledge/Skills/Experience
  • Degree in Business or Transportation/Logistics Management studies
  • Excellent communication skills
  • Highly motivated, capable of multi-tasking and able to work with minimum supervision
  • Demonstrated analytical abilities
  • Pharmaceutical industry experience (desirable)
  • Previous experience in a customer service role for at least 2 years.
  • Good working knowledge of:
    • Order to cash process
    • Good Distribution Practices requirements

For further information please contact:

Karen Shiel on 087 7452487 or send CV to [email protected]