I'm looking for...
close

Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or download another web browser.
A list of the most popular web browsers can be found below. Just click on the icons to get to the download page.

crome
Google Chrome		 IE
Internet Explorer		 firefox
Mozilla Firefox		 opera
Opera

Your browser will need to close to complete the installation and you will need to manually reload the site when finished
Hot Science Jobs
Project Manager (hybrid)
Dublin
R&D Engineer
Galway
Biomedical Engineer
Dublin
Senior R&D Engineer
Clare
R&D Engineer
Galway
R&D Engineer
Galway
Manufacturing Specialist - Investigation
Dublin
QA Engineer
Leitrim
Head of Data Partnerships & Operatio
Dublin
Senior QA Specialist
Dublin
Quality Assurance Team Lead
Cork
Project Engineer
Roscommon
Advanced Technologies R&D Manager
Clare
R&D Manager
Connaught
Senior R&D Engineer
Dublin
Senior Specialist MS&T
Dublin
QC Microbiology Manager
Dublin
Product Development Engineer
Galway
R&D Engineer
Clare
Senior R&D Engineer
Galway
Quality Manager
Galway
Warehouse Operator
Dublin
Advanced Technologies Manager
Galway
A.I Specialist
Clare
Quality System & Regulatory Affairs
Galway
Principal Software Engineer
Athlone
Technical Transfer Specialist - Remote
Republic of Ireland
Marketing Manager
Galway
Lead MSAT Validation Consultant
Republic of Ireland
R&D Manager
Galway
Senior Maintenance Technician
Kilkenny
Project Manager
Kildare
NPI Engineer - Hybrid
Dublin
Senior Regulatroy Affairs Specialsit
Galway
Quality Manager - NPI
Dublin
Senior Electronic Engineer
Dublin
Pharmacovigilance Manager (Remote)
Republic of Ireland
Strategic Automation Lead
Waterford
R&D Manager
Galway
Principal Quality Engineer
Galway
Process Development - Senior Project Man
Dublin
Senior Research and Development Engineer
Galway
R&D Technician II
Galway
LIMS Specialist
Tipperary
Manufacturing Engineer
Galway
Regulatory Affairs Manager- Remote
Republic of Ireland
Senior QC Associate (Bioassay)
Dublin
Microbiology Manager
Dublin
Quality Manager
Galway
QA Manager
Canada
Learning Systems Lead
Limerick
Documentation Specialist
Louth
Technical Life Cycle & Engineering M
Galway
Quality Technician
Galway
Senior Product Development Engineer
Galway
Quality Assurance Specialist
Carlow
EHS Specialist II
Limerick
Process Scientist MSAT
Louth
Purchasing Manager
Waterford
Quality Manager
Galway
Quality Engineer - Supplier
Galway
Senior Research and Development Engineer
Galway
R&D Engineer
Galway
CTO
Galway
Construction Manager - Pharma/Biotech
Dublin
Product Development Technician II
Galway
Sr Electrical Engineer
Galway
Principal R&D Engineer
Galway
Endoscope Service Technician (Dublin)
Dublin
R&D Engineer
Dublin
Business Development Manager
Republic of Ireland
R&D Manager
Connaught
Design Assurance Engineer
Galway
Senior QA Associate (shift)
Dublin
Principal R&D Engineer
Dublin
Injection Moulding Engineer
Athlone
Product Development Manager
Galway
Senior Engineering Manager
Galway
R&D Manager
Athlone
Senior Project Manager
Meath
Senior Quality Assurance Specialist
Cork
Senior Electronic Engineer
Dublin
Tech Transfer Lead - Sterile Drug Produc
Dublin
EHSS Specialist (Construction & Comm
Athlone
R&D Manager
Athlone
Senior Quality Engineer
Galway
Project Engineer
Clare
Quality Engineer
Galway
Embedded Software Engineer
Dublin
Senior R&D Engineer
Limerick
Senior Process Engineer - Packaging
Dublin
Principal Design and Development Enginee
Galway
Principal Reliability Engineer
Galway
R&D Manager
Connaught
Senior Quality Engineer
Leitrim
R&D Director
Galway
Technical Life Cycle & Engineering M
Galway
Director of R&D
Limerick
R&D Engineer
Galway
Electrical Condition Monitoring Technici
Limerick
Scientific Officer- Virology
Dublin
Principal R&D Engineer
Galway
Director of Quality Engineering
Limerick
Project Manager - New Product Introducti
Dublin
Senior Associate Quality Control
Dublin
Principal Design Assurance Engineer
Galway
R&D Engineer
Galway
Injection Molding Engineer
Mayo
QA Operations Specialist
Meath
Quality Assurance Specialist - Tech Tran
Dublin
Project Manager
Kildare
R&D Director
Galway
Senior Electronic Engineer - Regulated M
Galway
Quality Manager
Galway
Calibration Planner & Scheduler
Carlow
Senior Project Engineer
Cavan
Senior Quality Engineer
Dublin
Supplier Quality Engineer
Galway
R&D Manager
Dublin
Quality Assurance Specialist
Carlow
Product Development Engineer
Galway
Quality Assurance Specialist/Manager
Dublin
Senior Operations Engineer
Galway
A.I Specialist
Galway
R&D Manager
Galway
R&D Manager
Galway
Senior Commissioning & Qualification
Roscommon
Senior R&D Engineer
Dublin
Business Development Manager (Hospitals)
Cork
Lead Mechanical Design Engineer
Limerick
Regulatory Affairs Specialist
Cork
Principal Engineer
Dublin
Automation Engineer
Westmeath
R&D Engineer
Galway
Senior Maintenance Technician
Kilkenny
Quality Manager
Dublin
Senior Manufacturing Engineer
Galway
Senior Design Assurance
Galway
Senior Manufacting Engineer
Republic of Ireland
Operations Engineer
Galway
Senior QC Analyst
Republic of Ireland
Operations Manager
Galway
Senior Regulatory Affairs Specialist
Athlone
Senior Equipment Design Engineer
Dublin
Senior Microbiologist
Dublin
Reg Affairs Specialist
Connaught
Production Planner
Kildare
Industrial Designer
Galway
Mechanical Technician
Carlow
Senior Sterile Drug Product MSAT Consult
Republic of Ireland
Senior Project Engineer
Cavan
R&D Engineer
Galway
Quality Specialist
Tipperary
Senior Regulatory Affairs Specialist
Dublin
Quality Specialist
Clare
Project Engineer
Cork
Maintenance Technician (Electrical/Mecha
Dublin
Continuous Improvement Specialist
Dublin
EHSS Specialist
Athlone
R&D Director
Galway
Quality Engineer
Athlone
CTO
Dublin
R&D Manager
Galway
Business Development Director
Dublin
Senior Product Development Engineer
Galway
Principal Device Engineer
Dublin
Senior Equipment Design Engineer
Dublin
Senior Design Engineer
Dublin
Senior Design Assurance Engineer
Galway
EAP Program Manager
Republic of Ireland
Senior R&D Manager - Lifecycle Manag
Galway
Principal R&D Engineer
Galway
Senior R&D Engineer
Dublin
Analytical Chemist
Tipperary
R&D Lifecycle Manager
Connaught
Manufacturing Technician
Clare
Senior R&D Engineer
Galway
Microbiology Quality Supervisor
Louth
Process Development Engineer
Galway
Senior Operational Readiness Associate
Dublin
Documentation Specialist
Louth
Senior R&D Engineer
Clare
Documentation Specialist
Louth
CQV Engineer
Roscommon
Equipment Engineer (Syringe filling)
Dublin
Senior Equipment Design Engineer
Dublin
Senior Quality Assurance Engineer
Galway
Senior Manufacturing Engineer
Cork
R&D Director
Galway
Website Audit Specialist
Dublin
R&D Engineer
Dublin
Senior Maintenance Technician
Roscommon
Senior Clinical Data Analyst
Dublin
Quality Assurance Specialist (Hybrid)
Dublin
Senior Electronic Engineer
Limerick
Senior R&D Manager - Lifecycle Manag
Galway
Quality Technician
Dublin
Director of Regulatory Affairs
Galway
Process Chemist
Limerick
Quality Manager
Galway
R&D Engineer
Galway
Director Engineering & Supply Chain
Galway
Quality Assurance Specialist (shift)
Carlow
R&D Manager
Connaught
Quality Manager
Galway
Senior Engineering Manager
Galway
Production Operator
Meath
Senior Client Side Design Manager
Westmeath
Senior Process Engineer
Longford
Distribution Partner Manager (Life Scien
Dublin
Regulatory Affairs Maanger
Galway
Senior Engineering Manager
Galway
Senior Equipment Design Engineer
Dublin
Quality Specialist
Clare
Quality Manager - Medical Devices
Limerick City
Supply Chain Specialist - New Material I
Meath
Documentation Specialist
Louth
Design Assurance Engineer
Galway
Senior R&D Engineer
Galway
Senior Regulatory Affairs Specialist
Westmeath
Calibration Technician
Republic of Ireland
Electronic Engineering
Dublin
Senior Quality Assurance Engineer
Galway
Senior Regulatory Affairs Specialist
Clare
Senior Quality Engineer
Dublin
Engineering Business Manager
Dublin
Product Development Manager
Galway
Senior Quality Systems Engineer
Galway
Shift Technician (Injection Moulding)
Kildare
Senior Reg Affairs Specialist - Post Mar
Galway
NPD Quality Manager
Galway
Validation Engineer
Carlow
Senior Equipment Design Engineer
Dublin
Senior Director of Manufacturing and Sup
Galway
Senior Electronics Engineer
Limerick
Quality Engineer
Wexford
A.I Specialist
Clare
Senior Regulatory Affairs Specialist
Athlone
Design Quality Engineer
Galway
Principal R&D Engineer
Galway
Business Resilience Specialist
Dublin
R&D Engineer
Galway
Senior Quality Engineer
Dublin
Responsible Person (RP)
Republic of Ireland
Quality Systems Manager
Dublin
Principal Engineer
Dublin
Senior Design Engineer
Dublin
Quality Engineer
Athlone
Consultant
James Cassidy
Life Science

+353 1 5079250
Connect with me on
Alert

Sorry
There are no Open Vacancies that Match your Search

Other similar job titles you may be intertested in include: Design Assurance Lead Quality Engineer Senior Quality Engineer QA Engineer Supplier Quality Engineer Quality Systems Engineer

Please view a sample career profile in the box below
or click here to browse all open vacancies

Customer Complaints Career Profile

Customer Complaints


Customer Complaints act as the primary contact for Surgical Customers and Sales Representatives registering confidential complaints and/or product dissatisfaction and will receive, answer and document customer complaints, telephone or written, on all products and enter complaint information as required into an electronic complaint handling system and ensure our client is positioned at all times as a key preferred supplier within the medical devices space.

Role/Responsibilities

  • Receive and log product complaints from a variety of sources
  • Document and coordinate the investigation of product performance issues within EMEA
  • Coordinate and/or perform complaint investigation, ensure related follow-up activities and document investigation findings and results
  • Provide support on failure evaluation of returned products
  • Follow up on outstanding evaluations to ensure timeliness and regulatory compliance
  • Under limited supervision draft responses to specific product complaint and vigilance report queries from Competent Authorities
  • Monitor customer complaints and provide immediate feedback to concerned personnel when critical issue is detected
  • Maintain complaint tracking system
  • Prepare complaint trending reports
  • attend/facilitate meetings to resolve Customer Complaints
  • Ensure effective CAPA is taken to help prevent reoccurrence
  • Responsible for supporting field actions and other post market compliance issues as assigned
  • Provide support for the risk management process and provision of complaint data to risk management groups
  • Support other activities in the post-market surveillance system as it develops

Skills/Experience

  • Engineering/Science qualification with 2/3 years of working within complaints in a medical device environment
  • 2/3 years experience in vigilance reporting - essential
  • Excellent technical writing experience within a medical device environment - essential
  • Good knowledge of the Medical Device Directive and familiarity with its transposition into national legislations within Europe as it affects complaint management
  • Good working knowledge of the Quality System Regulations as they pertain to customer complaints
  • Experience with bio-hazard management/contamination control preferred
  • Attention to detail and accuracy - essential
  • Ability to work well under deadlines and pressure
  • Problem solving skills for developing creative solutions and meeting objectives are required
  • Skills that enable coordination of data, including MS-Office (primarily PowerPoint, Word, MD Project, Outlook and Excel)
  • Excellent analytical ability
  • The ability to prioritize tasks and be able to manage several projects and tasks simultaneously and the ability to interface with all levels of management.