I'm looking for...
close

Did you know that your Internet Explorer is out of date?

To get the best possible experience using our website we recommend that you upgrade to a newer version or download another web browser.
A list of the most popular web browsers can be found below. Just click on the icons to get to the download page.

crome
Google Chrome		 IE
Internet Explorer		 firefox
Mozilla Firefox		 opera
Opera

Your browser will need to close to complete the installation and you will need to manually reload the site when finished
Hot Science Jobs
Senior R&D Engineer
Galway
Principal R&D Engineer
Galway
R&D Engineer
Galway
Senior R&D Manager - Lifecycle Manag
Galway
Principal R&D Engineer
Galway
CTO
Dublin
Senior R&D Engineer
Galway
Manufacturing Technician
Clare
Director of Regulatory Affairs
Galway
Senior Technician Quality Control
Carlow
Product Development Engineer
Galway
R&D Manager
Athlone
Engineering Shift Technician
Dublin
Injection Moulding Engineer
Athlone
Principal Process Equipment Engineer
Dublin South
Senior QC Bioassay Associate
Dublin
Quality Engineer
Athlone
Senior Director of Manufacturing and Sup
Galway
R&D Manager
Galway
Senior Human Factors Engineer
Galway
R&D Manager
Connaught
Sales Manager (Healthcare)
Dublin
R&D Manager
Galway
Quality Assurance Specialist
Waterford
Senior Quality Engineer
Dublin
R&D Engineer
Galway
Senior Regulatory Affairs Specialist
Dublin
R&D Manager
Athlone
Senior Process Engineer - DP or DS
Dublin
Senior Product Development Engineer
Galway
Senior Electronic Engineer
Dublin
R&D Engineer
Galway
Calibration Technician
Republic of Ireland
Technical Life Cycle & Engineering M
Galway
Senior Quality Assurance Technical Suppo
Dublin
Instrumentation Engineer
Meath
Quality Manager
Galway
Project Manager
Kildare
Injection Moulding Engineer
Leitrim
Quality System & Regulatory Affairs
Galway
Product Development Engineer
Galway
Senior Operations Engineer
Galway
Principal Design Assurance Engineer
Galway
R&D Technician II
Galway
Senior Process Development Engineer
Dublin
Senior Manufacturing Engineer
Galway
Design Assurance Program Manager
Galway
Injection Moulding Engineer
Athlone
Senior Electronics Engineer
Dublin
R&D Engineer
Galway
Design Assurance Engineer
Galway
R&D Director
Galway
Pharmacovigilance Manager (Remote)
Republic of Ireland
Manufacturing Technician
Clare
Manufacturing Specialist (Investigation
Dublin
R&D Engineer
Galway
Senior QC Microbiology
Dublin
Senior R&D Engineer
Dublin
R&D Director
Galway
Quality Manager
Galway
Health & Safety Specialist
Dublin
Quality Engineer - Supplier
Galway
R&D Manager
Galway
Quality Assurance (QA) Associate
Kildare
Senior Quality Engineer
Leitrim
R&D Manager
Galway
R&D Manager
Dublin
Senior Design Engineer
Dublin
Sr Principal R&D Engineer
Galway
R&D Manager
Connaught
Principal Software Engineer
Athlone
Quality Technician
Dublin
Sr Project Manager - Syringe Fill Engine
Dublin
Senior Manufacturing Engineer
Cork
Senior Equipment Design Engineer
Dublin
Senior Design Assurance Engineer
Galway
Microbiology Manager
Dublin
Lead MSAT Validation Consultant
Republic of Ireland
Quality Manager - NPI
Dublin
Tech Transfer Lead - Sterile Drug Produc
Dublin
Analytical Chemist
Tipperary
Environmental Health & Safety (EHS)
Longford
Advanced Technologies R&D Manager
Clare
Design Assurance Engineer
Galway
Senior Product Development Engineer
Galway
Project Manager - R&D
Galway
Senior R&D Engineer
Galway
Senior Process Engineer
Longford
Supplier Quality Engineer
Galway
Senior R&D Manager
Athlone
Senior R&D Engineer
Dublin
Shift Technician (Injection Moulding)
Kildare
Senior QC Microbiology
Dublin
Electronic Engineering
Dublin
R&D Engineer
Galway
Product Development Engineer II
Athlone
Principal Device Engineer
Dublin
R&D Engineer
Galway
Senior Maintenance Technician
Roscommon
Product Development Engineer
Dublin
Quality Engineer
Galway
Biomedical Engineer
Dublin
QA Engineer
Leitrim
Quality Manager
Galway
(Senior) Manufacturing Engineers - Globa
Limerick
Quality Manager
Galway
Business Development Manager (Hospitals)
Cork
Quality Assurance Associate
Cork
Senior Engineering Manager
Limerick
Senior R&D Engineer
Galway
QA Manager
Canada
Project Manager
Kildare
Product Specialist (Critical Care &
Dublin
Senior Manufacturing Engineer
Galway City
Product Development Engineer
Dublin
Business Development Manager
Republic of Ireland
Senior Equipment Design Engineer
Dublin
Senior Principal Design and Development
Galway
Senior R&D Engineer
Galway
Quality Specialist
Tipperary
Principal Engineer
Dublin
Senior R&D Manager - Lifecycle Manag
Galway
Design Assurance Manager
Galway
Senior QC Microbiology
Dublin
QC Microbiology Technician
Kildare
Staff R&D Engineer
Limerick
Responsible Person (RP)
Republic of Ireland
Senior Project Engineer
Cork
R&D Engineer
Dublin
Product Specialist (Critical Care &
Dublin
Senior Equipment Design Engineer
Dublin
Principal R&D Engineer
Galway
Senior Maintenance Technician
Kilkenny
Documentation Specialist
Louth
Senior Equipment Design Engineer
Dublin
Quality Technician
Dublin
Senior Scientific Officer
Dublin
Director of R&D
Limerick
Process Chemist
Limerick
R&D Engineer
Dublin
Advanced Technologies R&D Manager
Clare
Senior Quality Systems Engineer
Galway
Quality Systems Manager
Dublin
Process Development Engineer
Galway
R&D Manager
Galway
Quality Manager
Galway
R&D Engineer
Clare
Quality Assurance Specialist (Hybrid)
Dublin
Senior Quality Engineer
Dublin
Clinical Trial Protocol Specialist
Galway
Senior Project Manager
Meath
Senior Process Engineer - Packaging
Dublin
Project Manager - New Product Introducti
Dublin
R&D Engineer
Galway
A.I Specialist
Clare
Senior Operations Engineer
Galway
Director of R&D
Clare
R&D Technician II
Galway
Senior R&D Engineer
Galway
Quality Assurance Team Lead
Cork
Quality Engineer
Athlone
US based EAP Program Manager
Outside EU
Principal Engineer
Dublin
Senior Product Development Engineer
Galway
Senior Quality Assurance Specialist
Cork
Quality Assurance Specialist (Logistics)
Dublin
Construction Manager - Pharma/Biotech
Dublin
Operations Manager
Galway
Senior Quality Assurance Specialist (hyb
Dublin
LIMS Specialist
Tipperary
Senior Microbiologist
Dublin
CAPEX API Project Manager
Tipperary
Senior R&D Engineer
Galway
Quality Manager - Medical Devices
Limerick City
R&D Lifecycle Manager
Connaught
Quality Assurance Specialist (hybrid)
Dublin
Senior Manufacting Engineer
Republic of Ireland
R&D Engineer
Galway
Key Account Manager - Retail UK National
South East
Senior Electronics Engineer
Limerick
Senior Reg Affairs Specialist - Post Mar
Galway
Senior R&D Engineer
Clare
R&D Director
Galway
R&D Manager
Connaught
Laboratory Systems Specialist
Meath
Senior Maintenance Technician
Kilkenny
Senior Regulatory Affairs Specialist
Athlone
Senior Quality Engineer
Dublin
Senior Operations Engineer
Galway
Senior Quality Engineer
Galway
Regulatory Affairs Maanger
Galway
EHS Specialist II
Limerick
Senior R&D Engineer
Dublin
Senior Quality Engineer
Dublin
Senior Regulatory Affairs Specialist
Clare
R&D Manager
Connaught
Senior Research & Development Engine
Limerick
Senior R&D Engineer
Galway
Quality Control (QC) Technician
Kildare
Senior Design Assurance Engineer
Galway
Biomedical Engineer
Dublin
Senior Audit & Compliance Specialist
Galway
CTO
Galway
Operations Engineer
Galway
Senior Regulatory Affairs Manager
Galway
Principal R&D Engineer
Galway
R&D Engineer
Galway
Regulatory Affairs Manager - Senior
Galway
Senior Quality Engineer
Dublin
Quality Assurance Specialist/Manager
Dublin
Quality Specialist
Clare
Senior Production Manager
Cork
Product Specialist (Critical Care &
Dublin
R&D Director
Galway
Product Specialist - Orthopaedic Divisio
Dublin
Senior Design Assurance Engineer
Galway
Senior Quality Engineer
Dublin
NPI Engineer - Hybrid
Dublin
Quality Assurance Specialist (shift)
Carlow
Equipment Engineer (Syringe filling)
Dublin
Senior Operational Readiness Associate
Dublin
Director Engineering & Supply Chain
Galway
Quality Assurance Specialist
Carlow
Senior Quality Control Associate
Dublin South
Quality Manager
Galway
Regulatory Affairs Manager- Remote
Republic of Ireland
Clinical Sales Specialist (Histology)
Dublin
Consultant
James Cassidy
Life Science

+353 1 5079250
Connect with me on
Alert

Sorry
There are no Open Vacancies that Match your Search

Other similar job titles you may be intertested in include: Design Assurance Senior Quality Engineer Quality Systems Engineer Supplier Quality Engineer Lead Quality Engineer QA Engineer

Please view a sample career profile in the box below
or click here to browse all open vacancies

Customer Complaints Career Profile

Customer Complaints


Customer Complaints act as the primary contact for Surgical Customers and Sales Representatives registering confidential complaints and/or product dissatisfaction and will receive, answer and document customer complaints, telephone or written, on all products and enter complaint information as required into an electronic complaint handling system and ensure our client is positioned at all times as a key preferred supplier within the medical devices space.

Role/Responsibilities

  • Receive and log product complaints from a variety of sources
  • Document and coordinate the investigation of product performance issues within EMEA
  • Coordinate and/or perform complaint investigation, ensure related follow-up activities and document investigation findings and results
  • Provide support on failure evaluation of returned products
  • Follow up on outstanding evaluations to ensure timeliness and regulatory compliance
  • Under limited supervision draft responses to specific product complaint and vigilance report queries from Competent Authorities
  • Monitor customer complaints and provide immediate feedback to concerned personnel when critical issue is detected
  • Maintain complaint tracking system
  • Prepare complaint trending reports
  • attend/facilitate meetings to resolve Customer Complaints
  • Ensure effective CAPA is taken to help prevent reoccurrence
  • Responsible for supporting field actions and other post market compliance issues as assigned
  • Provide support for the risk management process and provision of complaint data to risk management groups
  • Support other activities in the post-market surveillance system as it develops

Skills/Experience

  • Engineering/Science qualification with 2/3 years of working within complaints in a medical device environment
  • 2/3 years experience in vigilance reporting - essential
  • Excellent technical writing experience within a medical device environment - essential
  • Good knowledge of the Medical Device Directive and familiarity with its transposition into national legislations within Europe as it affects complaint management
  • Good working knowledge of the Quality System Regulations as they pertain to customer complaints
  • Experience with bio-hazard management/contamination control preferred
  • Attention to detail and accuracy - essential
  • Ability to work well under deadlines and pressure
  • Problem solving skills for developing creative solutions and meeting objectives are required
  • Skills that enable coordination of data, including MS-Office (primarily PowerPoint, Word, MD Project, Outlook and Excel)
  • Excellent analytical ability
  • The ability to prioritize tasks and be able to manage several projects and tasks simultaneously and the ability to interface with all levels of management.