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Karen Shiel
Life Science

+353 1 5079256
[email protected]
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Details

Customer Services Manager (Pharmaceutical)


Reference:KS/AJRP-515770 Location: Dublin
Qualification:DegreeExperience:3-4 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Account Manager, Customer Complaints, Customer Master Administrator , Customer Services Mgr, Data Management, Inventory Administrator, Key Account Manager, Supply Chain Administrator

Customer Services Manager (Pharmaceutical)

Our client is a research based pharmaceutical company that develops & distributes novel & effective therapies for patients affected by rare diseases. They are establishing a new office in Dublin city centre and require a Customer Services Manager who will be on site in this office in Dublin. The person will report to the General Manager (local company). The person will work together with the local team based in Ireland, local consultants (Quality) and the main group’s Customer Service & Supply Chain teams based in the United Kingdom and / or the European Economic Area.

Role/Responsibilities:

  • To manage customer service activities specific for the Irish entity
  • To ensure that targets are met for dealing with enquiries, complaints, orders, etc.
  • To ensure information on customers is kept up to date
  • To be responsible for inventory management and reporting
Specific Job duties
  • Act as main point of contact for anything related to the operation of the Irish entity / office; this will include both internal and external requests which will be directed to the relevant team(s) within the organisation, based on internal rules.
  • Support the local and international project management teams.
  • Assist the group Supply Chain team with monthly / quarterly / yearly operational activity reports and any relevant information for the preparation of rolling forecasts.
  • Work with the local finance & accounting team in preparing the monthly reports (e.g. purchases, sales).
  • Act as liaison between project teams to obtain significant information as well as answer queries that may arise.
  • Stay up to date with the latest rules and regulations.
  • Process customer orders (limited number of approved customers) in conjunction with the wider Customer Service team.
  • Support Quality with the (re)qualification of customers.
Supervisory Responsibilities
  • Handling customer enquiries, processing orders, and managing communication with warehouses and suppliers
  • Inventory management, importation and customs clearance procedures

Knowledge/Skills/Experience
  • Degree in Business or Transportation/Logistics Management studies
  • Excellent communication skills
  • Highly motivated, capable of multi-tasking and able to work with minimum supervision
  • Demonstrated analytical abilities
  • Pharmaceutical industry experience (desirable)
  • Previous experience in a customer service / office management role for at least 2 years.
  • Good working knowledge of:
    • Order to cash process
    • Good Distribution Practices requirements (2013/C343/01)

For further information please contact:

Karen Shiel on 087 7452487 or send CV to [email protected]