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Sinead Cullen
Life Science

01 507 9252
[email protected]
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Details

Head of Digital & Technology


Reference:SCA015904 Location: Dublin
Qualification:DegreeExperience:5-7 Years
Job Type:PermanentSalary: Not Disclosed
May be suitable for: Biotechnology Specialist, IT Professional

Head of Digital & Technology
Our client, a growing organisation working to support healthier environments and better outcomes, are currently recruiting for a Head of Digital & Technology to join their team on a permanent basis. As Head of Digital & Technology, you will lead across CRM, applications, data, web, automation, integrations and AI, working directly with senior leadership on digital transformation.

Responsibilities

  • Own and develop the organisation’s Zoho CRM and wider Zoho One ecosystem
  • Configure workflows, automation, custom modules, Blueprints, APIs and integrations
  • Build and maintain custom applications, databases and business systems
  • Own the technical infrastructure behind the organisation’s multi-site web estate, including domains, DNS, hosting, SSL and CMS
  • Manage and develop the client portal and digital services
  • Own marketing technology, including email automation, segmentation and deliverability
  • Manage data, reporting and analytics across the business
  • Brief, manage and quality-assure offshore/remote development resources
  • Identify and implement opportunities for automation and AI/LLM integration
  • Develop and deliver the organisation’s digital transformation roadmap
  • Work closely with the CEO, CFO/COO and senior leadership team to translate business priorities into practical technology solutions
  • Ensure appropriate GDPR, cyber security and technology governance
  • Evaluate new technologies and identify opportunities to improve efficiency, data quality, customer experience and commercial performance
  • Develop the digital function over time, including building and leading a small internal team
Requirements
  • 5+ years’ hands-on experience with Zoho CRM or a comparable CRM, such as Salesforce or HubSpot
  • Strong experience configuring CRM systems rather than simply using them
  • Demonstrable experience with workflows, automation, custom modules, Blueprints, APIs and integrations
  • Broader experience across Zoho One or an equivalent technology ecosystem, ideally including at least three areas such as Creator, Projects, Campaigns, Mail, Analytics or WorkDrive
  • Experience building a custom application or database from scratch, ideally using Zoho Creator or a comparable low-code platform
  • Experience managing and directing an offshore or remote development team
  • Hands-on experience owning a live multi-site web estate, including domains, DNS, hosting, SSL and CMS
  • Experience with email marketing technology, including automation, segmentation and deliverability
  • Experience implementing an AI/LLM integration or workflow in a live business environment
  • Practical understanding of GDPR and cyber security
  • Strong commercial awareness and the ability to connect technology decisions to business outcomes
For more information, please contact Sinéad Cullen on +353879500821 or [email protected]